What we're looking for
We are looking for Support Analysts to join the Soar team! As a member of our team, you will be responsible for providing support to customers and overseeing case escalations.
What you'll do
- Field incoming help requests from Soar’s users.
- Troubleshoot problems and deploy solutions to user issues.
- Prepare service records and use notes to diagnose and repair problems.
- Oversee case escalations.
- Efficient with time management.
- Experience with project management tools such as Aha and Slack.
- Effective communication skills.
- Great problem-solving skills.
- Excellent technical and computer skills.
Nice to haves
- Experience with game engines.
- Experience with mixed reality applications.