What we're looking for

We are looking for Support Analysts to join the Soar team! As a member of our team, you will be responsible for providing support to customers and overseeing case escalations.

What you'll do

  • Field incoming help requests from Soar’s users.
  • Troubleshoot problems and deploy solutions to user issues.
  • Prepare service records and use notes to diagnose and repair problems.
  • Oversee case escalations.

Qualifications

  • Efficient with time management.
  • Experience with project management tools such as Aha and Slack.
  • Effective communication skills.
  • Great problem-solving skills.
  • Excellent technical and computer skills.

Nice to haves

  • Experience with game engines.
  • Experience with mixed reality applications.