What we're looking for

We are looking for Support Analysts to join the Soar team! As a member of our Community Experience team, you will be responsible for providing support to customers and overseeing case escalations.

What you'll do

Field incoming help requests from Soar’s users
Troubleshoot problems and deploy solutions to user issues
Prepare service records and use notes to diagnose and repair problems
Oversee case escalations

Qualifications

Efficient with time management
Experience with project management tools such as Confluence, Jira, GitHub, Miro and Slack
Effective communication skills
Great problem-solving skills
Excellent technical and computer skills