What we're looking for

We are looking for Support Analysts to join the Soar team! As a member of our Community Experience team, you will be responsible for providing support to customers and overseeing case escalations.

What you'll do

  • Field incoming help requests from Soar’s users
  • Troubleshoot problems and deploy solutions to user issues
  • Prepare service records and use notes to diagnose and repair problems
  • Oversee case escalations

Qualifications

  • Efficient with time management
  • Experience with project management tools such as Confluence, Jira, GitHub, Miro and Slack
  • Effective communication skills
  • Great problem-solving skills
  • Excellent technical and computer skills